General

  1. All prices are in South African Rand.
  2. No delivery charge on orders of R2 400 (incl VAT) and over.
  3. Accepting delivery of an order indicates agreement to these terms and conditions.

Detailed Description of Goods and/or Services

Buck Off  is an online store servicing the equestrian market.

Agreement of Sale

An agreement of sale between Buck Off  and a customer is only valid once payment has been made and the company receives proof of payment. Up until this point all goods remain the property of Buck Off .

Delivery Policy

Subject to availability and receipt of payment, orders will be processed within 3-5 working days.

All orders are dispatched via courier services. A delivery being delayed is not grounds for return or refund.

You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.

Return and Refunds Policy

The provision of goods and services by Buck Off  is subject to availability. In cases of unavailability, Buck Off  will contact you with options.

An order can be cancelled if payment has not been made yet for the order by the customer. Once payment has been made by the customer for an order, the order can only be cancelled before the order has been dispatched by Buck Off . There may be a processing fee.

In the event of product having been ordered erroneously by the customer and the product needs to be returned, this will be subject to a 15% handling fee. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product.

If you receive the wrong product you must contact Buck Off  within one working day. We will check our system to see whether a miss pick has occurred. If there was a miss pick we will arrange to swap the ‘wrong’ product for the one actually ordered on our account.

Promotional Items: No promotional stock will be accepted for returns.

Customer Privacy Policy

Buck Off  shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded here.


Buck Off  respects your privacy. This means that any and all of the personal information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will only be used to process your order and to provide you with the best possible service. If you have any questions, please feel free to email us (see contact us).

Payment Options Accepted

Payment may be made via Visa and MasterCard or by bank transfer to Buck Off bank account, the details of which will be provided during the checkout process.

Card Acquiring and Security

Card transactions will be acquired for Buck Off via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer Details Separate from Card Details

Customer details will be stored by Buck Off  separately from card details which are entered by the client on PayGate’s secure site. For
more detail on PayGate refer to www.paygate.co.za.

Merchant outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR).

Responsibility

Buck Off takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Disclaimer

It is our mission that all information on this website is as accurate and up to date as possible, and that all products promoted cause no harm to our customers or the environment. However, due to the possibility of human and technical error, Buck Off  accepts no responsibility for the accuracy or completeness of information provided on the website. Neither do we accept responsibility for any adverse reactions that any of our products may cause. While we have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality and safety, the recommendations on this site are not the advice of a veterinarian. We therefore advise the consultation of a veterinarian if there is ever any doubt as to the use of the products.

Use of the Website

This site may be used by customers to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site.

Country of Domicile

This website is governed by the laws of South Africa and Buck Off  chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: 22 Sering Street, Brackendowns, Alberton, 1448.

Variation


Buck Off may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is run by Creating Solutions based in South Africa

Buck Off contact details

Telephone: +27 72 731 3909
Email: info@buckoff.co.za