We’re ultimately here to provide an excellent customer experience. Please refer to the below details for further customer related information. If in doubt, simply contact us with any questions, concerns or compliments!

  • Price match guarantee; all our prices are below the recommended retail price. If you find any of our items online, at a better rate, we will match it.
  • We dispatch all orders within 3-5 days.
  • You can pay by various means – credit card, SiD, EFT and bank deposit.
  • We deliver orders anywhere in South Africa.
  • Our Rewards Programme gives back! Every time you shop, certain conditions qualify for discounts against your next order.

You will be prompted to make payment by the following methods:

  • Credit Card – payments are securely backed and processed by PayGate.
  • Bank Transfer – you will receive an invoice by email with our bank details and we will dispatch your order within 3-5 days of your payment clearing.
  • Cash Deposit – please note there is a 3% surcharge for this payment method
  • Orders can be couriered to the vast majority of South African addresses, delivered by courier. When you place an order we will arrange delivery to your delivery address as indicated at checkout.
  • How long does delivery take? We dispatch all orders, unless otherwise stated within 3 – 5 working days of receiving payment confirmation. If you pay via credit card we receive payment confirmation automatically as soon as you’ve paid. If you pay via EFT or bank deposit, your order will only be dispatched within 24 hours of your payment clearing. Courier delivery takes 2 to 7 working days depending on the order’s destination. Courier deliveries are made Monday to Friday between 9am and 5pm. There are no deliveries on weekends or public holidays. If you live in a main city centre, your order will take between 2-5 days. If you live in a remote area it could take up to 7 days. Please do not hesitate to contact our customer services team if you wish to get a more exact estimate.
  • We offer FREE DELIVERY to any location is South Africa on all orders over R2400
  • For deliveries in Gauteng we charge a small delivery fee of just R95.
  • For deliveries Nationally, we charge a small delivery fee of R140.
If you do not receive your order in perfect condition or if anything is broken / damaged please let us know immediately so that we can ensure the situation is rectified. Although we take every precaution, goods can occasionally be damaged in transit and there is no question that these will be replaced. We would ask you to take a photo of the damaged item as soon as it is received just this helps our packing team improve the way products are sent in future.

You are welcome to return any good purchased within 7 days of receiving the item. Unfortunately we can only accept goods for return that are still in their original unopened packaging. You will have to pay to have the item couriered or posted back to us, but as soon as we receive it, we will issue you a credit note. Refunds are dealt with on a case-by-case basis and are generally processed within 3 working days.